 |
 |
 |
|
 |
 |
|
 Return Policy You may return new, unopened items sold and fulfilled by Dreamseat, LLC within 30 days of delivery for a refund. Items must be returned in their original product packaging. Please call us at 631-656-1066 immediately and we will arrange the pick up. No orders will be accepted back without prior authorization and RMA# by Dreamseat. LLC. The refund will be in the full amount of your order less all delivery charges to and from the destination and a 25% restocking fee. Items that have been opened and used may not be returned. Orders that are cancelled prior to shipping are subject to a 25% processing and restocking fee. Custom orders may not be cancelled. The credit/refund of the item will be processed after the item is received by the warehouse and inspected. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned. If you have any questions about whether a product can be returned, please call us at 631-656-1066. Occasionally some items are sold and advertised as "Free delivery" items as part of a promotion, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase). The delivery costs are incorporated in the price of our items and will be taken into the account when the refund for such item is processed. After request for such return is fully processed, an email with all the costs will be sent to you. Authorized Dealer Return Policy Authorized Dealers who sell Dreamseat products vary in their returns policies. If you placed an order with an Authorized Dealer, they must be returned to the Dealer in accordance with the Dealer’s own return policy. Damaged Items Dreamseat, LLC only contracts professional delivery and trucking companies to deliver their products. Unfortunately, accidents damaging your items may occur. While this happens extremely rarely, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments on damage in their entirety on the bill of lading. Customer is also asked to photograph the damages, call us when this occurs at 631-656-1066 and e-mail the photographs of damages to sales@dreamseat.com within 5 business days of delivery. If the damages are not promptly and fully noted and reported, we might not be able to assist you with the claim. We reserve the right to repair furniture in customer’s home or accept return for repair and/or replacement. Regretfully, we can only authorize full refund in the rare event when we are unable to repair or replace the item. We also expect our customers to accept delivery appointment for any repairs or replacement furniture to complete the order process. Click here for a printable copy of this return policy (Adobe PDF format).
|
| www.dreamseat.com |